Privacy Policy

Introduction

KoVita is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our educational consultation services.

Information We Collect

Personal Information

When you contact us or request a consultation, we may collect:

• Your name
• Email address
• Phone number
• Information about your areas of interest in nutritional supplements or skincare products
• Any other information you choose to provide in your enquiry

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use your personal information to:

• Respond to your enquiries and arrange consultations
• Provide educational information about nutritional supplements and skincare products
• Improve our website and services
• Communicate with you about our services
• Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your personal information based on:

• Your consent when you submit an enquiry or sign up for communications
• Our legitimate interests in providing educational consultation services
• Contractual necessity when arranging and providing consultations
• Legal obligations we must fulfil

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our website and business (e.g., hosting providers, email services)
• Professional advisers when necessary
• Law enforcement or regulatory bodies when legally required

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically:

• Enquiry information: up to 2 years from last contact
• Consultation records: up to 3 years from last consultation
• Website analytics: up to 26 months

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

Cookies

Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

KoVita
34 Abbey Way
Newcastle NE1 6QP
United Kingdom
Email: [email protected]
Phone: +44 1914 858 771

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO Website: www.ico.org.uk